Glen Bortolin is National Operations & Policy Manager at the Bus Industry Confederation (BIC). Glen has broad corporate services and financial operations experience, such as business development, budgeting, financial reporting and stakeholder engagement, Glen’s accounting and governance knowledge inform financial strategy and organisational performance.

Jake is a results-driven product leader with deep expertise in SaaS, fintech, and adtech innovation. With a proven record of scaling products from concept to global adoption, he brings a strategic yet hands-on approach to product management, blending customer insight, data-driven decision-making, and operational excellence. At the forefront of digital transformation, Jake shapes product strategy, optimises delivery frameworks, and champions innovation to create world-class operator experiences

David Eason is Head of Intelligent Transport Systems (ITS) at Trapeze which provides enterprise technology solutions built specifically for public transport. Trapeze has a suite of ITS solutions for bus, tram, light rail, and ferry networks. This technology transforms the ways services are delivered by operators, enhances the passenger experience, and enables authorities to plan, schedule, operate, and analyse their multimodal networks.

Co-presenters: Daniel Collis (Keolis), Ben Cosier (IMPULSE Wireless) Daniel Collis has experience spanning more than 15 years in bus and rail operations, and has gained a unique and vast array of skills across multiple transport modes. He currently manages the entire operation of Australia’s flagship multi-modal public transport contract covering bus, light rail and ferry. Ben Cosier has over 20 years specialising in critical two-way communications, systems integration, and leveraging technology to improve operational outcomes.

Patrice Scerri is the Executive General Manager – Safety & Sustainability at Ventura, Victoria’s largest bus operator. With experience across transport, mining, fire engineering, high-performing safety systems, and risk management, she leads Ventura’s safety and sustainability strategy. Patrice drives continuous improvement in workplace safety, road safety, operational risk, and compliance, while fostering a proactive safety culture across Ventura’s 1,800+ workforce. She is passionate about early intervention and embedding safer behaviours throughout the organisation. Patrice also leads sustainability initiatives supporting Ventura’s commitment to cleaner, more environmentally responsible public transport for millions of Victorian customers each year.